Have a quick question?We may have a quick answer.


What are the delivery charges?

All of our smokers are hand built in Sun Valley, California. Because these are the highest quality smokers available at any price, they are HEAVY. We can get you a freight quote delivered to your front door, but these are only estimates. Though we don't make a dime on shipping, we work with are partners to get you the best rate we can.

Which payment methods are accepted?

We accept cash, check or credit card here at our shop, and you can pay with credit card or Paypal on our site.

How long will it take?

We know you're excited to get your new smoker and get to cookin' some Q. As all of our smokers are custom made to order, wait times can vary. Contact us at info@fatstacksmokers.com or (747) 267.9414 for current lead times. Generally speaking though, we're one of the fastest in the business.

How secure is shopping in the Online Shop? Is my data protected?

We are committed to protecting your privacy. Our site is secured with SSL. And we do not store personal information, and we never share your information with third parties.

What exactly happens after ordering?

Once we receive your online order, we'll contact you via email with an order confirmation. Shortly thereafter, we'll get in touch again with an estimated build time and any questions we have with regard to your specific build. Once your smoker is ready, we'll reach out again to invite you for your test cook. We do a test cook on each and every smoker we make, and love it when clients drop by for those. It's a great chance to see your new smoker in action, and familiarize yourself with the equipment.

Do I receive an invoice for my order?

Yes! Once you place your order, we'll email you an order confirmation and invoice for your build.

What is your refund Policy?

By making a payment on your invoice, you are agreeing to purchase the products and services itemized on your invoice. 

Payments toward these products and/or services constitute both an initial installment payment and consent in good faith to pay the balance of this invoice at the time of pickup or delivery. 

These payments are non-refundable from the time of initial purchase, and cancellation of this agreement will not result in the return of any payments made.