11864 Sheldon St
Unit K
Sun Valley, CA 91352

Call us at – 310.933.2225

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?

All of our smokers are hand built in Sun Valley, California. Pick up at our shop is free, and local delivery (up to 50 miles from our location) is $50. For orders shipped to other cities and states, please use the contact us form to request a quote.

Which payment methods are accepted in the Online Shop?

We accept cash, check or credit card here at our shop, and you can pay with credit card or Paypal on our site.

How long will it take?

We know you’re excited to get your new smoker and get to cookin’ some Q. Most of our models are ready for pick up or delivery within two weeks. If we have a large number of clients, your smoker may take longer. We’ll work with you to get you up and running as quickly as possible. For current lead time information, use the contact us form to send us a request

How secure is shopping in the Online Shop? Is my data protected?

We are committed to protecting your privacy. Our site is secured with SSL. And we do not store personal information, and we never share your information with third parties.

What exactly happens after ordering?

Once we receive your online order, we’ll contact you via email with an order confirmation. Shortly thereafter, we’ll get in touch again with an estimated build time and any questions we have with regard to your specific build. Once your smoker is ready, we’ll reach out again to invite you for your test cook. We do a test cook on each and every smoker we make, and love it when clients drop by for those. It’s a great chance to see your new smoker in action, and familiarize yourself with the equipment.

Do I receive an invoice for my order?

Yes! Once you place your order, we’ll email you an order confirmation and invoice for your build.

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